N-able Passportal

Start your day by opening a single vault that holds every client login, key, and SOP. In N-able Passportal, technicians search by client, asset, or tag to pull the exact credential in seconds. Use the browser extension to launch a site and inject the password without ever revealing it on screen. When creating a new account, click Generate to build a unique, policy-compliant secret and save it with custom fields, owner, and rotation policy. Access is scoped with roles and MFA so only the right people see the right entries.

When you onboard a customer, import existing passwords from CSV or a legacy manager, group them by site or service, and map folders to technician teams. Apply rotation schedules and expiry reminders up front. Link related documentation—network details, admin contacts, and step-by-step tasks—using built-in templates so runbooks live next to the credentials they reference. Tie Passportal to your PSA/RMM so tickets for expiring passwords or missing docs open automatically and route to the right queue.

If a staff member leaves or a credential is suspected compromised, kick off an access cleanup in minutes. Disable the user, expire their sessions, and rotate shared secrets in bulk. Any shared links or mobile devices are revoked with one action. The audit trail shows who viewed, exported, or changed items, with timestamps you can export for evidence. For particularly sensitive entries, require approval and time-bound checkout, with forced MFA and automatic re-lock when the window closes. more